Question 1

What is a travel eSIM?

Accepted Answer

A travel eSIM is a digital SIM profile you download to your phone. It provides mobile data abroad without swapping a physical SIM card or paying traditional roaming fees.

Question 2

How do I install a BaxSim eSIM?

Accepted Answer

After purchase, scan the QR code or tap the one-tap install link on iPhone or Android. Most profiles activate in under a minute. We recommend installing before you travel while you still have Wi‑Fi.

Question 3

Will I avoid roaming charges?

Accepted Answer

Yes. BaxSim plans are prepaid data packages priced upfront. Your primary number can stay active for calls and SMS while the eSIM handles mobile data.

Question 4

Can I keep my phone number?

Accepted Answer

Yes. Dual-SIM phones can keep your home number active while using BaxSim for data. WhatsApp and similar apps keep working on your existing number.

Question 5

When should I install my eSIM?

Accepted Answer

Install before departure on Wi‑Fi, then enable data when you arrive. Some plans start when you first connect to a local network.

Question 6

Which devices support eSIM?

Accepted Answer

Most recent iPhones, Google Pixel, Samsung Galaxy, and other unlocked eSIM-compatible devices are supported. Check your device settings for “Add eSIM” or “Add cellular plan”.

Question 7

Can I get a refund?

Accepted Answer

Unused eSIM profiles that have not been installed or activated qualify for a full refund. Open live chat (Help & support on any page) or sign in to the dashboard — eligible refunds are often processed instantly. You can also email support@baxsim.com with your order number. Please contact us before filing a bank chargeback so we can resolve it faster.

Question 8

Can I top up my plan?

Accepted Answer

Yes. Add data from the BaxSim app or dashboard if you run low. Auto top-up is also available on supported plans.

Question 9

Do you offer travel insurance?

Accepted Answer

BaxSim integrates travel insurance quotes through our partner Sitata on supported routes. Availability depends on your destination.

Question 10

What are Unlimited (day-pass) plans?

Accepted Answer

Unlimited plans give you a generous amount of high-speed data every single day, with no total data cap for the length of your trip. You simply choose how many days you need — 7, 15, 30, or a custom number — and pick a tier (Basic, Plus, or Ultra) based on how much full-speed data you want each day. It's the easiest way to stay connected on longer trips without watching a data counter.

Question 11

What happens after I use my daily high-speed data?

Accepted Answer

Each Unlimited plan includes a daily full-speed allowance under a fair-use policy (FUP). If you use it all in one day, you stay connected at a reduced speed for the rest of that day — you're never cut off or charged extra. Your full high-speed allowance then refreshes automatically the next day. You can see each tier's exact daily allowance and reduced speed before you buy, on the plan's More info screen and at checkout.

Question 12

How do I contact support?

Accepted Answer

Use live chat on our contact page or click Help & support on any page. Sign in to the dashboard for account-specific help with orders and eSIMs.

Frequently asked questions